Certified Customer Service Specialist - Certificate

The Certified Customer Service Specialist TCC program is designed for those participants who wish to obtain customer service skills. It consists of a sequence of courses that prepares graduates for entry-level employment in customer relations and service. The program provides learning opportunities which introduce, develop, and reinforce occupational knowledge, skills, and attitudes required for job acquisition, retention, and advancement. Additionally, the program provides opportunities to retrain and upgrade present knowledge and skills. Completion of the program of study leads to state certification as a Customer Service Specialist.

PROGRAM LENGTH
A minimum of 15 credit hours is required for graduation. A full time student can expect to complete the program in 1 - 2 quarters.

EMPLOYMENT OPPORTUNITIES
A graduate may find employment as a certified customer service specialist or in related employment.

ADMISSIONS REQUIREMENTS
Age: Applicant must be 16 years or older.
Education: A high school diploma/GED is required.
Program Acceptance/Placement: Applicant must achieve program ready or provisional scores on the ASSET placement test (or submit acceptable SAT/ACT scores.) Applicants who do not attain the minimum scores may take refresher/remedial instruction in order to meet admissions requirements.

CURRICULUM

Course # Course Title Credit Hrs

MKT 161 Service Industry Business Environment 2
MKT 162 Customer Contact Skills 6
MKT 163 Computer Skills for Customer Service 3
MKT 164 Business Skills for the Service Environment 3
MKT 165 Personal Effectiveness in Customer Service 1