Online Technical Support Resources

West GeorgiaTechnical College is prepared to help you successfully complete your online course!

INSTRUCTIONS: Please read and follow the three steps listed below if you need technical support with your ANGEL course. Click on the Self Check to practice what you just learned.

Three Steps to Success!

Step 1
Make sure you are aware of the software/hardware requirements. If you are not sure what they are then you should review the information on the previous page.

Step 2
If your computer meets all requirements, has pop-ups enabled, and has all media downloads; but you are still having trouble accessing areas of your ANGEL course, contact your instructor to see if you need an "access key."

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Step 3
If your computer meets all requirements and your instructor has not been able to solve your technical support issues, contact ANGEL student technical support at

onlinesupport@westgatech.edu

 Toggle open/close quiz question

Value: 1
Put the items in the correct order.
Below is a sequence of events. Place them in the order they should occur, number 1 being the first item. Select the step number from the drop down next to each item.
Items to order:
1. Review software/hardware requirements listed on the previous page
2. Email a support request.
3. Contact instructor when having difficulty accessing some areas of an ANGEL course.

 

 

Many technical problems have to do with the student's particular Internet Service Provider (ISP) or with his/her own hardware or software. In some cases, students will have to contact their ISP for technical support. West Georgia Technical College cannot resolve problems with your own hardware, software, or Internet service.

If you experience major technical difficulties with your computer, you may come to campus and use a computer lab or the library at the campus near you to complete your coursework.

 


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