WEST GEORGIA TECHNICAL COLLEGE LIBRARY
Evaluate Us Survey

Click on the down arrow and your choice of responses.

1. What is your role?
Online Student On-Campus Student Student at Off-campus site Faculty Staff Public User

2. Which Library Service/Resource are you evaluating?
Reference Assistance Circulation Services Online Book Request Interlibrary Loan Collection (Library materials) Other

3. If other please specify.

4. Overall how satisfied were you with the service/resources you received? Extremely Satisfied Satisfied Neutral Dissatisfied Extremely Dissatisfied

5. Overall, how helpful was the library staff member who worked with you? Extremely Helpful Helpful Neutral Not Helpful Extremely Not Helpful

6. To what extent did the service meet expectations?
Greatly exceeded expectations Exceeded expectations Met expectations Less than expected Much less than expected

7. How accurate was information?
Accurate Not applicable Inaccurate

8. To what extent did the library staff member provide a comprehensive explanation or
rendering of service?
Great Extent Some Extent Some Extent Little ExtentNo Extent

9. How effective was the library staff member in understanding your request? Understood Did Not Understand Not Applicable

10. How courteous was the library staff member?
Exceptionally courteous Courteous Discourteous Not Applicable

11. What type of Library resource did you use today? Check all that apply.

Library Catalog

Reference Assistance

Journal/Magazine/Newspaper

Library Instruction

Books

GALILEO

Video

GALILEO Tutorial

Online Book Request

Copier

Interlibrary Loan Request

Scanner

Checked out materials

Computer Software

Other

12. If other, please specify.