Q: I need to clear my cache in Firefox.

Here is how to clear Firefox cache: Open Firefox on your computer Make sure your Chrome is up to date Click the Library button Click History and click Clear Recent History…. Next to Time range to clear, choose Everything from the drop-down menu Select Cache in the items list and make sure other items you want to keep are not selected Click the Clear Now button Close Firefox Restart Firefox

Question 1

How do I login to my student email?

Accepted Answer

You login to your student email at westgatech.okta.com

Your username for Okta is your full WGTC student email address (Example: jsmith@student.westgatech.edu)
Your password is your student account password. Passwords are case sensitive. After logging into Okta, click on the Microsoft Outlook icon.

Question 2

What is Okta? (Okta is also known as the MyWGTC Portal)

Accepted Answer

MyWGTC Portal (Okta) is a Multi-factor Authentication (MFA) application and will be used for access to TCSG Connect (formerly eCampus), Blackboard, Office 365, Outlook (student email), and Knighthawk Navigator.

For more information, go to the "How to Login to MyWGTC Portal (Okta) and set up Multi-factor Authentication" tile above.

Question 3

I need to clear my cache in Chrome.

Accepted Answer

The best way to clear your Chrome cache is using the Advance option as follows:

1. 1. Open Chrome on your computer
  2. Make sure your Chrome is up to date
  3. At the top right, click More
  4. Click More Tools > Clear browsing data
  5. Click the Advanced tab
  6. At the top, choose All Time
  7. Make sure the following boxes are selected:
    1. Download history
    2. Cookies and other site data
    3. Cached images and files
    4. Passwords and other sign-in data
    5. Autofill form data
  8. Click Clear data
  9. Close Chrome
  10. Restart Chrome

Question 4

I need to clear my cache in Firefox.

Accepted Answer

Here is how to clear Firefox cache:

1. 1. Open Firefox on your computer
  2. Make sure your Chrome is up to date
  3. Click the Library button
  4. Click History and click Clear Recent History….
  5. Next to Time range to clear, choose Everything from the drop-down menu
  6. Select Cache in the items list and make sure other items you want to keep are not selected
  7. Click the Clear Now button
  8. Close Firefox
  9. Restart Firefox

Question 5

I cannot access Galileo.

Accepted Answer

The password to access Galileo is pasta.

Question 6

My Campus Logic account is locked.

Accepted Answer

Contact Financial Aid

Question 7

I have questions about my online course assignment.

Accepted Answer

If you have questions about your assignments or course content, please email your online instructor.

Question 8

Student IT Helpdesk Process

Accepted Answer

Click the "Submit a Student IT Helpdesk Ticket" link below to open Flowpath, our helpdesk provider.
Enter all of your student information carefully. Incorrect information will slow down ticket times.
ENTER YOUR PERSONOAL EMAIL IN THE "EMAIL" FIELD TO ENSURE YOU RECEIVE RETURN COMMUNICATION FROM THE HELPDESK IN THE EVENT YOU ARE LOCKED OUT OF YOUR WGTC EMAIL
Once you submit your ticket, you will receive a confirmation to your personal email with your Work Order Number from notifications@getflowpath.com
Please allow the IT Helpdesk 24-48 hours to respond to your ticket.
When the IT Helpdesk reponds to your ticket, it will come from notifications@getflowpath.com. The IT Helpdesk will ask you a verification question to confirm it's you. To answer the verification question, you can simply reply to the email with the answer OR you may click the "View Work Order" button to open the ticket in Flowpath. If you open the ticket in Flowpath, scroll to the bottom of the ticket to respond in the "Activity" field, then click "Submit Comment."

OR
Students are given 2 opportunities to answer the verification question or to correct any wrong information. If a student fails to answer correctly or fix any incorrect information within the 2 tries, they will be required to verify their ID. Students can verify their ID two ways. In person: by coming into campus and presenting it to student services. Virtually: by clicking the link to the IT Student Helpdesk Booking page and scheduling an appointment.
Once the student answers the verification question correctly, IT can assist the student.