Microsoft 365 Support

Microsoft 365 is the same suite of Office products and services you recognize, now provided through the cloud. Through Microsoft 365, Microsoft offers more features and greater access to the tools you use, both at WGTC and at home, while providing the latest releases to its customers.
Microsoft 365 is different in that it:

• Is cloud based, meaning that hosting will be provided by Microsoft servers and not WGTC servers
• Is a subscription-based service, giving WGTC easy access to the latest software releases
• Offers Web-based access to software previously limited to a local installation

Your WGTC Microsoft 365 license provides Microsoft 365 business-class email and online access. This license also provides access to Microsoft 365 services, including the ability to download and locally install Microsoft Office applications on up to five devices; 1 TB of cloud storage through OneDrive; online versions of the Microsoft applications; mobile applications where you can access, edit, and view Office documents on your mobile device; and regular access to the latest software updates. It is important to note that your access to this service is tied to your enrollment at WGTC and ends when you leave/graduate from the college.

Because Microsoft 365 is subscription based, you always have the most up-to-date version of the applications without the need for manual software updates. Microsoft 365 offers up to 50 GB of mail storage and other collaborative features, such as document editing, file sharing. Your files can be saved in the cloud so you can access them from anywhere on almost any device.

Yes, you may install Microsoft 365 on up to five (5) non WGTC-managed or personal devices. You will be prompted for your Microsoft 365 login (username@student.westgatech.edu and password) in order to install the applications. After installation, Microsoft will verify your Microsoft 365 account in the background – you may be prompted to re-authenticate your license; failure to do so will result in the installed software reverting to read-only status, and loss of access to OneDrive and mobile applications. If you leave the college you will no longer have an Microsoft 365 account access.

No, Microsoft is hosting the application and it’s free to use as long as you are enrolled at WGTC.

Your MyWGTC Portal (Okta) password is your Microsoft 365 password. To change it, log in to  MyWGTC Portal, click the drop down in the top right corner, click "Settings." Enter and confirm your new password. Please be aware that changing this password also changes your password for Knighthawk Navigator-Banner Web, BlackBoard, and your network PC login password

Use the newest versions of the following:

• Windows Internet Explorer
• Chrome
• Firefox
• Safari

When you login to Microsoft 365, you will be presented with a choice; login as a personal account or as a work/school account. You should choose work/school account to access WGTC student email. It is a good idea to rename your personal account to avoid confusion.

Microsoft Office Web Apps include features that make the software accessible to a wider range of users. This includes those who have limited dexterity, low vision, or other disabilities. Additional information can be found at Accessibility Featuresopens a new window in Office Web Apps.

When you graduate or leave the College, your Microsoft 365 subscription ends. You should make sure to transfer all your files from your school OneDrive to your personal OneDrive prior to graduation.

Visit the Office 365 supportopens a new window Web site to view Microsoft 365 basics – video training.