Q:What is Office 365?

Office 365 is the same suite of Office products and services you recognize, now provided through the cloud. Through Office 365, Microsoft offers more features and greater access to the tools you use, both at WGTC and at home, while providing the latest releases to its customers.
Office 365 is different in that it:

  • Is cloud based, meaning that hosting will be provided by Microsoft servers and not WGTC servers
  • Is a subscription-based service, giving WGTC easy access to the latest software releases
  • Offers Web-based access to software previously limited to a local installation
Q:What are the new features available to me in Office 365?

Your WGTC Office 365 license provides Office 365 business-class email and online access. This license also provides access to Office 365 services, including the ability to download and locally install Microsoft Office applications on up to five devices; 1 TB of cloud storage through OneDrive; online versions of the Office applications; mobile applications where you can access, edit, and view Office documents on your mobile device; and regular access to the latest software updates. It is important to note that your access to this service is tied to your enrollment at WGTC and ends when you leave/graduate from the college.

Q:What are the benefits of Office 365?

Because Office 365 is subscription based, you always have the most up-to-date version of the applications without the need for manual software updates. Office 365 offers up to 50 GB of mail storage and other collaborative features, such as document editing, file sharing. Your files can be saved in the cloud so you can access them from anywhere on almost any device.

Q:Can I install Office 365 on my personal computer?

Yes, you may install Office 365 on up to five (5) non WGTC-managed or personal devices. You will be prompted for your Office 365 login (username@student.westgatech.edu and password) in order to install the applications. After installation, Microsoft will verify your Office 365 account in the background – you may be prompted to re-authenticate your license; failure to do so will result in the installed software reverting to read-only status, and loss of access to OneDrive and mobile applications. If you leave the college you will no longer have an Office 365 account access.

Q:Do students need to purchase Office 365?

No, Microsoft is hosting the application and it’s free to use as long as you are enrolled at WGTC.

Q:How do I reset my Office 365 account password?

Your student email password is your Office 365 password. To change it, log in to a computer on campus. After logging in, press ctrl+alt+del to change your Office 365 password. Please be aware that changing this password also changes your password for Bannerweb, BlackBoard, and your network PC login password

Q:What Web browsers are supported by Office 365?

Use the newest versions of the following:

  • Windows Internet Explorer
  • Chrome
  • Firefox
  • Safari
Q:What if I have used my WGTC email to sign up for a personal O365 account prior to the migration?

When you login to O365 you will be presented with a choice; login as a personal account or as a work/school account. You should choose work/school account to access WGTC student email. It is a good idea to rename your personal account to avoid confusion.

Q:Are there accessibility features in Office Web Apps?

Microsoft Office Web Apps include features that make the software accessible to a wider range of users. This includes those who have limited dexterity, low vision, or other disabilities. Additional information can be found at Accessibility Features in Office Web Apps.

Q:What happens when I graduate or leave the College?

When you graduate or leave the College, your Office 365 subscription ends. You should make sure to transfer all your files from your school OneDrive to your personal OneDrive prior to graduation.

Q:Where can I find more information and support on Office 365?

Visit the Office 365 support Web site to view Office 365 basics – video training.

Q:I started using the Outlook app but I don't see my email and/or I got a message saying that my mobile device has been blocked.

Your email will receive a quarantine message if you try to access the email via the Outlook app for iOS and Android.  Microsoft has a known issue with the Outlook for iOS and Android app. It may take up to 48 hours to start to work,  some will not start to work at all.  They stay in the quarantine state, even though they are approved.  There is much better success with the native cell phone mail app.  It will be quarantined at first—after authorized, it should start within a few hours.