
Helpdesk
IT HelpDesk
Please Note: At this time the HelpDesk cannot support personal devices or software.
West Georgia Technical College is committed to assisting you. If you experience any difficulty with Blackboard, Knighthawk Navigator-Banner Web, Office 365, or student email, we offer an online helpdesk to address technical issues you may experience and to provide guidance with usage of these systems.
FAQs
- How do I login to my student email?
- You login to your student email at westgatech.okta.com
- Your username for Okta is your full WGTC student email address (Example: jsmith@student.westgatech.edu)
- Your password is your student account password. Passwords are case sensitive. After logging into Okta, click on the Office 365 icon.
- You login to your student email at westgatech.okta.com
- What is Okta?
- Okta is a single sign-on, multi-factor authentication platform that allows access to Blackboard, Knighthawk Navigator-Banner Web, Office 365, and your student email. To sign into Okta you will need to enter your full student email address and your current password.
- Why doesn't Blackboard show my classes?
- Your classes will be viewable in Blackboard the day classes begin.
- When I log in to BannerWeb, I get logged out immediately.
- Your BannerWeb account is disabled. Open a Student Help Desk Ticket ticket and we will re-enable it for you.
- I have questions about my online course assignment.
- If you have questions about your assignments or course content, please email your online instructor.
- My Campus Logic account is locked.
- Contact Financial Aid.
- I cannot access Galileo.
- The password to access Galileo is pasta.
- I need to clear my cache in Chrome.
- The best way to clear your Chrome cache is using the Advance option as follows:
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- Open Chrome on your computer
- Make sure your Chrome is up to date
- At the top right, click More
- Click More Tools > Clear browsing data
- Click the Advanced tab
- At the top, choose All Time
- Make sure the following boxes are selected:
- Download history
- Cookies and other site data
- Cached images and files
- Passwords and other sign-in data
- Autofill form data
- Click Clear data
- Close Chrome
- Restart Chrome
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- I need to clear my cache in Firefox.
- Here is how to clear Firefox cache:
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- Open Firefox on your computer
- Make sure your Chrome is up to date
- Click the Library button
- Click History and click Clear Recent History….
- Next to Time range to clear, choose Everything from the drop-down menu
- Select Cache in the items list and make sure other items you want to keep are not selected
- Click the Clear Now button
- Close Firefox
- Restart Firefox
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